Hygear is committed to ensuring your satisfaction. Please review our cancellation and refund policy below:
1. Order Cancellation
1.1. Before Shipping: Orders can be canceled within [X days] of placement. To cancel, contact us at [support@hygear.com].
1.2. After Shipping: Once the product is shipped, cancellations are not possible.
2. Return & Refund Eligibility
2.1. Condition: Items must be unused, undamaged, and in their original packaging.
2.2. Timeframe: Returns must be initiated within [X days] of delivery.
2.3. Exceptions: Custom or final sale items are non-returnable unless defective.
3. Return Process
3.1. Email us at [support@hygear.com] with your order details and reason for return.
3.2. Upon approval, ship the product back to the address provided.
3.3. The customer is responsible for return shipping costs unless the product is defective.
4. Refund Process
4.1. Refunds are processed within [X days] after we receive and inspect the returned product.
4.2. Refunds are credited to the original payment method.
5. Damaged or Defective Items
If you receive a damaged or defective product, contact us within [X days] with images of the item. We will arrange a replacement or refund at no additional cost.
For assistance, contact us at:
Email: [support@hygear.com]
Phone: [Insert Phone Number]
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