Hygear is committed to ensuring your satisfaction. Please review our cancellation and refund policy below:
1. Order Cancellation
1.1. Before Shipping: Orders can be cancelled within 7 days of placement. To cancel, contact us at [support@hygear.com].
1.2. After Shipping: Once the product is shipped, cancellations are not possible.
2. Return & Refund Eligibility
2.1. Condition: Items must be unused, undamaged, and in their original packaging.
2.2. Timeframe: Returns must be initiated within 7 days of delivery.
2.3. Exceptions: Custom or final sale items are non-returnable unless defective.
3. Return Process
3.1. Email us at [support@hygear.com] with your order details and reason for return.
3.2. Upon approval, ship the product back to the address provided.
4. Refund Process
4.1. Refunds are processed within 2 days after we receive and inspect the returned product.
4.2. Refunds are credited to the original payment method.
5. Damaged or Defective Items
If you receive a damaged or defective product, contact us within 7 days with images of the item. We will arrange a replacement or refund at no additional cost.
For assistance, contact us at:
Email: support@hygear.com
Phone: 9996888032
